Privacy Policy

Effective Date: January 1, 2025

Last Updated: January 1, 2025

Welcome to LABEL SITAARA. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, store, share, and protect your information when you visit our website at https://www.labelsitaara.com/ or make a purchase from us.

By accessing or using our website and services, you agree to the terms of this Privacy Policy. Please read it carefully to understand our practices regarding your personal data.

About LABEL SITAARA

LABEL SITAARA is an online-only e-commerce platform specializing in women's clothing. We operate exclusively through our website and do not have a physical retail store open to customers.

Operational Address: 53-K Block, Yashoda Nagar, Kanpur, Uttar Pradesh, India

Please note: This address is used solely for backend business operations and administrative purposes. We do not accept customer visits, walk-ins, or in-person pickups at this location.

Information We Collect

We collect information from you in various ways to provide you with a seamless shopping experience. The types of information we collect include:

Personal Information You Provide:

  • Full name
  • Email address
  • Phone number
  • Billing address
  • Shipping/delivery address
  • Order details and purchase history

Payment Information:

All payment transactions are processed securely through our trusted payment gateway partner, Razorpay. We support multiple payment methods including UPI, debit cards, credit cards, net banking, and digital wallets.

Important: LABEL SITAARA does not collect, store, or have access to your complete card details, CVV, UPI PIN, or other sensitive payment credentials. All payment information is handled directly by Razorpay in compliance with industry security standards.

Technical and Usage Information:

  • IP address
  • Browser type and version
  • Device information
  • Pages visited on our website
  • Time and date of visits
  • Referring website addresses
  • Clickstream data

How We Use Your Information

We use the information we collect for the following purposes:

Order Fulfillment:

  • Processing and confirming your orders
  • Arranging packaging and shipping through our courier partners
  • Tracking and delivering your purchases
  • Managing returns, exchanges, and refunds

Customer Communication:

  • Sending order confirmations and shipping updates
  • Responding to your inquiries and providing customer support
  • Sending transactional messages via email and WhatsApp
  • Notifying you about changes to our services or policies

Business Operations:

  • Maintaining and improving our website functionality
  • Conducting internal analytics to understand customer preferences
  • Detecting and preventing fraud or unauthorized activities
  • Complying with legal obligations and resolving disputes

Marketing and Promotions (with your consent):

  • Sending promotional offers, new collection updates, and special discounts
  • Personalizing your shopping experience

You may opt out of promotional communications at any time by contacting us or using the unsubscribe option in our messages.

Payment Processing and Security

Your payment security is our priority. All transactions on LABEL SITAARA are processed through Razorpay, a PCI DSS compliant payment gateway that employs industry-standard encryption and security protocols.

Payment Methods Accepted:

  • Unified Payments Interface (UPI)
  • Debit Cards
  • Credit Cards
  • Net Banking
  • Digital Wallets

LABEL SITAARA does not store or have access to your full card numbers, CVV codes, UPI PINs, or net banking passwords. These sensitive details are handled exclusively by Razorpay's secure servers.

Data Sharing and Disclosure

We respect your privacy and do not sell, rent, or trade your personal information to third parties for their marketing purposes. However, we may share your information with trusted third-party service providers who assist us in operating our business:

Service Providers We Work With:

  • Payment Gateway: Razorpay for secure payment processing
  • Courier and Logistics Partners: For shipping and delivery of your orders
  • Technology Service Providers: For website hosting, maintenance, and analytics
  • Customer Support Tools: For managing inquiries and providing assistance

These third parties are contractually obligated to use your information only for the specific services they provide to us and to maintain the confidentiality and security of your data.

Legal Disclosures:

We may disclose your information if required to do so by law, court order, or governmental authority, or if we believe such action is necessary to:

  • Comply with legal obligations
  • Protect and defend our rights or property
  • Prevent fraud or illegal activities
  • Protect the safety of our customers or the public

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience and improve our services.

What Are Cookies?

Cookies are small text files stored on your device when you visit our website. They help us recognize you, remember your preferences, and analyze how you use our site.

Types of Cookies We Use:

  • Essential Cookies: Necessary for the website to function properly and enable core features like secure login and shopping cart
  • Analytics Cookies: Help us understand how visitors interact with our website, which pages are most popular, and how we can improve user experience
  • Functional Cookies: Remember your preferences and settings to provide a personalized experience

Managing Cookies:

You can control and manage cookies through your browser settings. Most browsers allow you to block or delete cookies. However, please note that disabling cookies may affect the functionality of our website and limit your ability to use certain features.

To learn more about managing cookies, visit your browser's help section or visit www.allaboutcookies.org.

Data Protection and Security

We take the security of your personal information seriously and implement reasonable technical, administrative, and physical safeguards to protect your data from unauthorized access, disclosure, alteration, or destruction.

Security Measures Include:

  • Secure Socket Layer (SSL) encryption for data transmission
  • Regular security assessments and updates
  • Restricted access to personal information on a need-to-know basis
  • Secure storage systems with access controls

Important Disclaimer:

While we strive to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security, and you provide information at your own risk. We encourage you to use strong passwords and keep your login credentials confidential.

Your Rights and Choices

As a customer of LABEL SITAARA, you have certain rights regarding your personal information:

Right to Access:

You may request information about the personal data we hold about you and receive a copy of such data.

Right to Correction:

You can request that we correct or update any inaccurate or incomplete personal information.

Right to Deletion:

You may request the deletion of your personal data, subject to certain legal exceptions and our legitimate business needs (such as maintaining transaction records for tax and accounting purposes).

Right to Withdraw Consent:

If we process your data based on your consent, you have the right to withdraw that consent at any time.

Right to Object:

You may object to the processing of your personal information for marketing purposes.

How to Exercise Your Rights:

To exercise any of these rights, please contact us using the details provided in the "Contact Us" section below. We will respond to your request within a reasonable timeframe in accordance with applicable laws.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

Retention Periods:

  • Transaction records are retained for accounting, tax, and legal compliance purposes as required under Indian law
  • Marketing communications data is retained until you withdraw consent or request deletion
  • Technical and analytics data may be retained in aggregated, anonymized form for business insights

Third-Party Links

Our website may contain links to third-party websites, such as social media platforms or partner sites. Please note that we are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.

Children's Privacy

LABEL SITAARA is intended for use by individuals aged 18 years and above. We do not knowingly collect personal information from children under the age of 18. If we become aware that we have inadvertently collected information from a child, we will take steps to delete such information promptly.

Legal Compliance

This Privacy Policy is governed by and interpreted in accordance with the laws of India, including but not limited to:

  • The Information Technology Act, 2000
  • The Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011
  • The Consumer Protection Act, 2019
  • Other applicable data protection and consumer protection laws in India

This Privacy Policy is applicable to users accessing our services from within India.

Changes to This Privacy Policy

We reserve the right to update, modify, or revise this Privacy Policy at any time to reflect changes in our business practices, legal requirements, or industry standards.

Notification of Changes:

When we make changes to this Privacy Policy, we will update the "Last Updated" date at the top of this page. Significant changes will be communicated to you via email or a prominent notice on our website.

Your Continued Use:

Your continued use of our website and services after any changes to this Privacy Policy constitutes your acceptance of the updated terms. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please feel free to contact us:

LABEL SITAARA

Email: labelsitaara2025@gmail.com

WhatsApp: +91 9129468609

Business Address (Backend Operations Only): 53-K Block, Yashoda Nagar, Kanpur, Uttar Pradesh, India

We are committed to addressing your privacy concerns promptly and transparently. Our team will respond to your inquiries within a reasonable timeframe.

Thank you for trusting LABEL SITAARA with your personal information. We are dedicated to providing you with a safe, secure, and enjoyable shopping experience.