Refund Policy

Effective Date: January 1, 2025
Last Updated: January 1, 2025

Welcome to LABEL SITAARA. We appreciate your trust in shopping with us. Please read this Refund Policy carefully before making any purchase on our website https://www.labelsitaara.com/. By placing an order with us, you acknowledge that you have read, understood, and agreed to this policy.

About Our Business

LABEL SITAARA is an online-only e-commerce store specializing in women's clothing. We operate exclusively through our website and do not maintain any physical retail outlets or showrooms.

Operational Address (Online Operations Only):
53-K Block, Yashoda Nagar, Kanpur, Uttar Pradesh, India

Important Notice: This address is solely for our online operational purposes and is NOT open for customer visits, walk-ins, product returns, exchanges, or any physical inquiries. All communication must be conducted through our official contact channels mentioned below.

General Refund Policy

All sales at LABEL SITAARA are final. We do not offer refunds, returns, or exchanges on any products once the purchase has been completed and the order has been confirmed. We encourage all customers to carefully review product descriptions, size charts, images, and other relevant information before placing an order.

Exception Cases (At Sole Discretion)

While our standard policy does not permit refunds, we understand that exceptional circumstances may arise. Refunds may be considered ONLY in the following situations:

  • Receipt of a damaged or defective product
  • Delivery of an incorrect or wrong product (different from what was ordered)

product refund We do not offer exchanges — but you can always return ✅ your order and place a fresh one ( under our return policy). ✨You have 7 days from receiving your order to request a return.
A ₹100 return handling fee will be deducted, and the rest will be issued as store credit.

Mandatory Evidence:
Customers must provide clear and convincing evidence of the issue, which includes:

  • Unboxing video showing the complete process of opening the package, clearly displaying the product condition and packaging (highly recommended)
  • Clear photographs of the product showing the damage, defect, or incorrect item from multiple angles
  • Order details including order number, product name, and delivery date
  • Original packaging must be retained as it may be required for verification

How to Report:
Send all evidence and details to our official email or WhatsApp contact within the specified timeline. Incomplete submissions or those lacking proper evidence will not be processed.

Refund Processing Method

If your refund request is approved after review:

  • Refunds will be processed back to the original payment method used during purchase
  • All payments are securely handled through Razorpay, our trusted payment gateway partner
  • Approved refunds will be initiated within 7-10 business days from the date of approval
  • Depending on your bank or payment provider, it may take an additional 5-7 business days for the refunded amount to reflect in your account
  • No cash refunds or alternative payment methods will be provided
  • You have 7 days from receiving your order to request a return.
    A ₹100 return handling fee will be deducted, and the rest will be issued as store credit

Refund Amount:
Approved refunds will be for the product value only. Shipping charges, if any, are non-refundable unless the error was on our part (wrong or damaged product delivered).

Non-Refundable Situations

The following situations are explicitly NOT covered under our refund policy, and no refunds or exchanges will be provided:

  • Size or fit issues: Customers are responsible for selecting the correct size using our provided size charts and product descriptions
  • Color variation: Slight differences in color due to photographic lighting, screen resolution, or display settings
  • Change of mind: Personal preference changes, buyer's remorse, or deciding you no longer want the product after purchase
  • Style preferences: Dissatisfaction with style, design, or overall look after receiving the product
  • Delayed delivery: Delays caused by courier service, natural disasters, force majeure events, or circumstances beyond our control
  • Incorrect address: Issues arising from incorrect or incomplete shipping addresses provided by the customer
  • Failed delivery attempts: Non-delivery due to customer unavailability or refusal to accept delivery
  • Missing evidence: Claims submitted without proper unboxing video or photographic evidence
  • Late reporting: Issues reported after the 48-hour reporting window

Order Cancellations

  • Once an order is confirmed, it cannot be cancelled by the customer
  • Orders that have been dispatched or shipped cannot be cancelled under any circumstances
  • We process orders quickly to ensure fast delivery, which limits the window for cancellations
  • If you need to cancel an order, contact us immediately after placing it, though cancellation cannot be guaranteed once processing has begun

Fraudulent Claims

LABEL SITAARA takes fraudulent refund claims very seriously. Any attempt to submit false evidence, manipulated photos/videos, or dishonest claims will result in:

  • Immediate rejection of the refund request
  • Permanent suspension from making future purchases
  • Potential legal action as per applicable Indian laws

Legal Compliance & Consumer Rights

This Refund Policy has been drafted in compliance with applicable Indian consumer protection laws, including the Consumer Protection Act, 2019, and Information Technology Act, 2000. By establishing a clear, transparent, and fair policy, we aim to protect both our business interests and genuine consumer rights.

LABEL SITAARA reserves the right to deny any refund request that does not meet the conditions outlined in this policy or where the provided evidence is insufficient, suspicious, or does not substantiate the claim made.

Policy Updates & Modifications

LABEL SITAARA reserves the right to update, modify, or change this Refund Policy at any time without prior notice. Any changes will be effective immediately upon posting on our website https://www.labelsitaara.com/. We encourage customers to review this policy periodically to stay informed of any updates.

The "Last Updated" date at the top of this page indicates when the policy was most recently revised. Continued use of our website and services after any modifications constitutes acceptance of the updated policy.

Contact Us for Refund Inquiries

If you have received a damaged or incorrect product and believe you qualify for an exceptional refund under this policy, please contact us immediately through the following channels:

WhatsApp: +91 9129468609
Email: labelsitaara2025@gmail.com

When contacting us, please include:

  • Your order number
  • Date of delivery
  • Detailed description of the issue
  • Unboxing video (if available)
  • Clear photographs of the product and issue
  • Any other relevant information

Response Time: We strive to respond to all refund inquiries within 24-48 hours during business days (Monday to Saturday). Please note that our response time may vary during weekends, public holidays, or high-volume periods.

Important Reminder: Our operational address (53-K Block, Yashoda Nagar, Kanpur, Uttar Pradesh) is NOT open for customer visits or physical inquiries. All communication must be conducted through WhatsApp or email only.

Thank you for choosing LABEL SITAARA. We are committed to providing quality products and transparent business practices. Your satisfaction matters to us, and we appreciate your understanding and cooperation with our policies.