TERMS & CONDITIONS

Effective Date: January 1, 2025

Welcome to LABEL SITAARA. These Terms and Conditions ("Terms") govern your access to and use of our website https://www.labelsitaara.com/ ("Website") and the purchase of products offered through our online platform. By accessing, browsing, or making a purchase on our Website, you acknowledge that you have read, understood, and agree to be bound by these Terms.

1. Acceptance of Terms

By using the LABEL SITAARA Website or placing an order for our products, you accept and agree to comply with these Terms and Conditions, along with our Privacy Policy and any other policies posted on the Website. If you do not agree with any part of these Terms, you must discontinue use of the Website immediately.

Your continued use of the Website following any modifications to these Terms constitutes acceptance of those changes.

2. Eligibility to Use

To use our Website and purchase products from LABEL SITAARA, you must:

• Be at least 18 years of age or the age of majority in your jurisdiction
• Be legally capable of entering into a binding contract under the Indian Contract Act, 1872
• Provide accurate, complete, and current information during registration and checkout

If you are accessing the Website on behalf of a minor, you accept full responsibility for their use of the Website and compliance with these Terms.

3. Products & Pricing

LABEL SITAARA offers a curated collection of women's clothing through our online platform. Please note the following:

• Product descriptions, colors, images, and specifications displayed on the Website are for reference purposes only. Actual products may have slight variations due to photography, screen settings, or manufacturing differences.
• All prices are listed in Indian Rupees (INR) and are inclusive of applicable taxes unless otherwise stated.
• Prices are subject to change without prior notice. The price applicable at the time of order confirmation will be charged.
• LABEL SITAARA reserves the right to modify product availability, discontinue products, or correct pricing errors at any time.
• In the event of a pricing error or stock unavailability, LABEL SITAARA reserves the right to cancel the order and issue a full refund. We will notify you promptly if such a situation arises.

4. Orders & Payments

Order Placement:

• When you place an order on our Website, you are making an offer to purchase the selected products subject to these Terms.
• An order is considered confirmed only upon successful payment and receipt of an order confirmation email from LABEL SITAARA.
• LABEL SITAARA reserves the right to accept or reject any order at our sole discretion, including in cases of suspected fraud, inaccurate information, or product unavailability.

Payment Processing:

• All payments on the LABEL SITAARA Website are processed securely through Razorpay, our trusted payment gateway partner.
• We accept the following payment methods: UPI, Debit Cards, Credit Cards, Net Banking, and Digital Wallets.
• LABEL SITAARA does not store or have access to your payment credentials, including card details or banking information. All payment data is encrypted and handled securely by Razorpay in compliance with industry standards.
• You are responsible for ensuring that you have sufficient funds or credit available to complete the transaction.
• In case of payment failure, your order will not be processed, and you will need to attempt payment again.

5. Shipping & Delivery

LABEL SITAARA is committed to delivering your orders in a timely and efficient manner. Please review our shipping and delivery terms:

• Orders are processed and dispatched within 7 business days from the date of order confirmation.
• Business days are defined as Monday through Saturday, excluding Sundays and public holidays recognized in India.
• Delivery timelines depend on your location, the courier service used, and other logistical factors. While we strive to meet estimated delivery timelines, LABEL SITAARA is not responsible for delays caused by courier partners, natural calamities, or unforeseen circumstances.
• Once your order is dispatched, you will receive a tracking number via email or SMS to monitor your shipment.
• Customers are responsible for providing accurate and complete delivery addresses. LABEL SITAARA is not liable for delays or non-delivery resulting from incorrect or incomplete address information.
• If a delivery attempt fails due to the recipient's unavailability or refusal to accept the package, additional delivery charges may apply for re-delivery, or the order may be returned to us.

6. Returns, Refunds & Cancellations

LABEL SITAARA values your satisfaction and strives to provide a seamless shopping experience. For detailed information regarding returns, exchanges, refunds, and cancellations, please refer to our Return and Refund Policy available on the Website.

Key Points:

• Return and refund requests must comply with the conditions outlined in our Return and Refund Policy.
• Products must be unused, unwashed, and in their original condition with tags intact to be eligible for return or exchange.
• Refunds, where applicable, will be processed to the original payment method within a specified timeframe as per our policy.
• Certain products may be non-returnable or non-refundable as specified in the product description or our Return and Refund Policy.
• LABEL SITAARA reserves the right to reject return or refund requests that do not meet the eligibility criteria.
• Order cancellations requested before dispatch may be accommodated subject to verification. Once an order is dispatched, cancellation requests will be treated as return requests and will be subject to our Return and Refund Policy.

7. User Responsibilities

As a user of the LABEL SITAARA Website, you agree to:

• Provide accurate, current, and complete information during registration, order placement, and communication with us.
• Maintain the confidentiality of your account credentials and accept responsibility for all activities that occur under your account.
• Use the Website only for lawful purposes and in compliance with all applicable laws and regulations.
• Refrain from engaging in any activity that may harm, disrupt, or interfere with the Website's functionality, security, or integrity.
• Not use the Website for fraudulent purposes, including but not limited to payment fraud, identity theft, or unauthorized use of payment methods.
• Not attempt to gain unauthorized access to any part of the Website, other users' accounts, or our computer systems.

LABEL SITAARA reserves the right to suspend or terminate your account and refuse service if you violate these Terms or engage in any conduct that we deem inappropriate, unlawful, or harmful to our business or other users.

8. Intellectual Property Rights

All content available on the LABEL SITAARA Website, including but not limited to text, graphics, logos, images, product designs, photographs, videos, software, and compilation of content (collectively, "Content"), is the exclusive property of LABEL SITAARA or its licensors and is protected under Indian and international intellectual property laws, including the Copyright Act, 1957, and the Trade Marks Act, 1999.

You acknowledge and agree that:

• The LABEL SITAARA name, logo, and all related trademarks, service marks, and trade names are the proprietary property of LABEL SITAARA.
• You are granted a limited, non-exclusive, non-transferable, and revocable license to access and use the Website and its Content solely for personal, non-commercial purposes.
• You may not reproduce, distribute, modify, display, perform, publish, license, create derivative works from, transfer, sell, or exploit any Content without prior written permission from LABEL SITAARA.
• Unauthorized use of the Website's Content may violate intellectual property laws and result in legal action.

Any feedback, suggestions, or ideas you provide to LABEL SITAARA regarding our products or services become our sole property, and we may use them without any obligation to compensate you.

9. Limitation of Liability

To the maximum extent permitted by law, LABEL SITAARA, its directors, employees, affiliates, and partners shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to:

• Your use or inability to use the Website or our products
• Any unauthorized access to or alteration of your data or communications
• Statements or conduct of any third party on the Website
• Delays, errors, or interruptions in the transmission or delivery of products or services
• Loss of profits, revenue, data, or business opportunities

Our total liability to you for any claim arising out of or related to these Terms or your use of the Website shall not exceed the amount paid by you for the specific product or service giving rise to the claim, or INR 1,000, whichever is lower.

The Website and all products are provided on an "as is" and "as available" basis without warranties of any kind, either express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement.

10. Force Majeure

LABEL SITAARA shall not be held liable for any delay, failure, or interruption in the performance of our obligations under these Terms resulting from causes beyond our reasonable control, including but not limited to:

• Acts of God, natural disasters, earthquakes, floods, storms, or epidemics
• War, terrorism, civil unrest, or government actions
• Labor strikes, lockouts, or industrial disputes
• Failure of third-party service providers, including courier services, payment gateways, or technology infrastructure
• Internet outages, cyberattacks, or technical malfunctions

In the event of a force majeure situation, LABEL SITAARA will make reasonable efforts to resume normal operations as soon as practicable and will notify affected customers where feasible.

11. Governing Law & Jurisdiction

These Terms and Conditions and any disputes arising out of or related to your use of the LABEL SITAARA Website or purchase of our products shall be governed by and construed in accordance with the laws of India, without regard to conflict of law principles.

Any legal action, suit, or proceeding arising out of or relating to these Terms or the Website must be instituted exclusively in the competent courts located in Kanpur, Uttar Pradesh, India. You hereby consent to the exclusive jurisdiction and venue of such courts and waive any objection to such jurisdiction or venue.

12. Changes to Terms & Conditions

LABEL SITAARA reserves the right to update, modify, or replace these Terms and Conditions at any time at our sole discretion. Changes may be made to reflect legal requirements, business practices, or improvements to our services.

When we make changes to these Terms:

• The updated Terms will be posted on this page with a revised "Effective Date" at the top
• Material changes may be communicated to you via email or a notice on the Website
• Your continued use of the Website following the posting of changes constitutes your acceptance of such changes

We encourage you to review these Terms periodically to stay informed about our policies and your obligations as a user of the Website.

13. Operational Address & Customer Inquiries

LABEL SITAARA operates exclusively as an online e-commerce platform. Our operational address is:

Address: 53-K Block, Yashoda Nagar, Kanpur, Uttar Pradesh, India

Please Note: This address is used solely for online business operations and administrative purposes. It is NOT open to customers for physical visits, inquiries, product pickups, or returns. We do not operate a physical retail store or showroom.

For all customer inquiries, support, order tracking, returns, or any assistance, please contact us through the following channels:

WhatsApp: +91 9129468609 Email: labelsitaara2025@gmail.com Website: https://www.labelsitaara.com/

Our customer support team is available to assist you and will respond to your queries at the earliest.

Thank you for choosing LABEL SITAARA. We appreciate your trust and look forward to serving you with our exclusive collection.