Shipping Policy

Effective Date: January 1, 2025
Last Updated: January 1, 2025

Welcome to LABEL SITAARA! We are committed to delivering your favorite women's clothing right to your doorstep. Please read our shipping policy carefully to understand how we process and deliver your orders.

1. Shipping Coverage

We currently offer pan-India shipping to all serviceable locations across India. At this time, we do not provide international shipping services.

2. Order Processing & Dispatch Timeline

  • All orders are processed and dispatched within 7 business days from the date of order confirmation.
  • Business days exclude Sundays and public holidays.
  • You will receive a confirmation email/WhatsApp message once your order has been successfully placed.

3. Shipping Charges

  • Free Shipping: We offer free standard shipping on all orders across India.
  • Shipping charges, if applicable in the future, will be clearly displayed at checkout before payment.

4. Order Tracking

  • Once your order is shipped, you will receive tracking details via WhatsApp and email.
  • You can use the tracking number provided to monitor your shipment's journey in real-time through the courier partner's website or app.
  • If you do not receive tracking information within the specified dispatch timeline, please contact our support team.

5. Estimated Delivery Time

  • After dispatch, delivery typically takes 5-10 business days, depending on your location and the courier partner's schedule.
  • Metro cities and major towns usually receive orders faster, while remote or rural areas may experience slight delays.

6. Delays & Exceptions

While we strive to ensure timely delivery, there may be unforeseen circumstances beyond our control, including but not limited to:

  • Extreme weather conditions
  • Natural disasters or force majeure events
  • Courier service disruptions or strikes
  • Public holidays and festival seasons
  • Government restrictions or lockdowns
  • Incorrect or incomplete address provided by the customer

In such cases, deliveries may be delayed. We appreciate your patience and understanding. We will keep you informed of any significant delays affecting your order.

7. Incorrect Address & Failed Delivery

  • It is the customer's responsibility to provide accurate and complete shipping details, including name, address, pin code, and contact number at the time of placing the order.
  • If a delivery attempt fails due to an incorrect address, unavailability of the recipient, or refusal to accept the package, we will make one additional delivery attempt.
  • If the second attempt also fails, the order may be returned to our warehouse, and the customer will be responsible for any re-shipping charges for re-delivery.
  • Please ensure someone is available at the delivery address to receive the package, or provide special delivery instructions if needed.

8. Payment Information

  • All orders are processed only after successful payment confirmation.
  • We accept payments securely through Razorpay, which supports the following payment methods:
    • UPI (Google Pay, PhonePe, Paytm, etc.)
    • Debit Cards
    • Credit Cards
    • Net Banking
    • Digital Wallets

Your payment information is encrypted and secure. LABEL SITAARA does not store any card or banking details.

9. Warehouse & Operations Address

Operational Address:
53-K Block, Yashoda Nagar
Kanpur, Uttar Pradesh, India

Important Notice:
This address is strictly for online business operations and inventory management purposes only. We do not entertain customer visits, walk-ins, or in-person inquiries at this location. All communication and support must be conducted via email or WhatsApp as mentioned below.

10. Non-Serviceable Areas

In rare cases, certain remote or restricted areas may not be serviceable by our courier partners. If your location is non-serviceable, we will notify you within 24-48 hours of order placement and process a full refund.

11. Lost or Damaged Shipments

  • If your package is marked as delivered but you have not received it, please contact us immediately with your order number and tracking details.
  • In case of a damaged package, please refuse acceptance and inform us right away with photos of the damaged package.
  • We will investigate with the courier partner and arrange for a replacement or refund as per our Return & Refund Policy.

12. Contact Us for Shipping Support

If you have any questions or concerns regarding your order or shipping, please feel free to reach out to us:

WhatsApp: +91 9129468609
Email: labelsitaara2025@gmail.com
Website: www.labelsitaara.com

Our customer support team is here to assist you and ensure a smooth shopping experience.

13. Policy Updates

LABEL SITAARA reserves the right to modify or update this Shipping Policy at any time. Any changes will be reflected on this page with an updated "Last Updated" date. We encourage you to review this policy periodically.

Thank you for choosing LABEL SITAARA!
We look forward to delivering style and elegance to your wardrobe.